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Fix Login Issues Caused by a Service Worker (Microsoft Edge)

If you can’t log into LiveSchool and the page won’t load, clearing an old “Service Worker” may help.

Laura Litton avatar
Written by Laura Litton
Updated over a week ago

This process is quick and won’t affect your account or data.

Steps

  1. Open Developer Tools

    • On your keyboard, press:

      • Windows: Ctrl + Shift + I

      • Mac: ⌥ Option + ⌘ Command + I

    • Or click the three dots (⋯) in the top-right corner of Edge → More Tools → Developer Tools.


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  2. Go to the Application tab

    • At the top of the DevTools panel, click Application.

    • If you don’t see it, click the + icon to reveal hidden tabs.


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  3. Select “Service Workers”

    • In the left-hand sidebar, click Service Workers.


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  4. Unregister

  5. Refresh the Page

    • Press Ctrl + R (Windows) or ⌘ + R (Mac), then try logging in again.

💡 Tip

This won’t delete any data. It simply clears a background file that can prevent the login page from loading correctly.

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