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Fix Login Issues Caused by a Service Worker (Microsoft Edge)

If you can’t log into LiveSchool and the page won’t load, clearing an old “Service Worker” may help.

Written by Laura Litton
Updated over 5 months ago

This process is quick and won’t affect your account or data.


Steps

  1. Open Developer Tools

    • On your keyboard, press:

      • Windows: Ctrl + Shift + I

      • Mac: ⌥ Option + ⌘ Command + I

    • Or click the three dots (⋯) in the top-right corner of Edge → More ToolsDeveloper Tools.


  2. Go to the Application tab

    • At the top of the DevTools panel, click Application.

    • If you don’t see it, click the + icon to reveal hidden tabs.


  3. Select “Service Workers”

    • In the left-hand sidebar, click Service Workers.


  4. Unregister

  5. Refresh the Page

    • Press Ctrl + R (Windows) or ⌘ + R (Mac), then try logging in again.


💡 Tip

This won’t delete any data. It simply clears a background file that can prevent the login page from loading correctly.

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