Troubleshooting/Login Issues
Troubleshoot common LiveSchool and Login Issues
LiveSchool Login/General TroubleshootingMost tech issues can be resolved with the tips suggested here.
Reset Your Forgotten PasswordUse these steps to reset your password.
Login Issues with Admin LoginCommon issues that arise with logging into the Admin Panel.
LiveSchool's Admin PanelUse LiveSchool's Admin Panel to change passwords or delete Rosters.
Manage Your AccountChanging or resetting your password, and logging out of LiveSchool
LiveSchool iOS Requirements and ErrorsAn error on your iPhone might be related to your iOS software.
What Are the System Requirements to Use LiveSchool?Compatible browsers and devices for LiveSchool
Resolving Email Delivery Issues: Missing DNS Records for Your DomainWhy your organization's email domain might be experiencing issues with email delivery, leading to problems with student and parent accounts.
Fix Login Issues Caused by a Service Worker (Microsoft Edge)If you can’t log into LiveSchool and the page won’t load, clearing an old “Service Worker” may help.
Chat with LiveSchool SupportIf you have a question or need support, you can reach a live Customer Support agent during business hours, or send us a message in off-hours
Name or Text Changes Visible on ScreenWhy names or text may look different on your LiveSchool screen
Camera Troubleshooting (QR Codes)Troubleshoot camera issues when using our QR scanner.