Troubleshooting/Login Issues
Troubleshoot common LiveSchool and Login Issues
By Amanda and 1 other2 authors13 articles
- LiveSchool Login/General TroubleshootingMost tech issues can be resolved with the tips suggested here.
- Points Aren't Loading (Spinning Circles Instead of Numbers)Fix spinning circles where student point totals should be by clearing LiveSchool's stored data, either with the button inside the app or manually in your browser.
- Reset Your Forgotten PasswordUse these steps to reset your password.
- Login Issues with Admin LoginCommon issues that arise with logging into the Admin Panel.
- LiveSchool's Admin PanelUse LiveSchool's Admin Panel to change passwords.
- Manage Your AccountChanging or resetting your password, and logging out of LiveSchool
- What Are the System Requirements to Use LiveSchool?Compatible browsers and devices for LiveSchool
- Resolving Email Delivery Issues: Missing DNS Records for Your DomainWhy your organization's email domain might be experiencing issues with email delivery, leading to problems with student and parent accounts.
- Fix Login Issues Caused by a Service Worker (Microsoft Edge)If you can’t log into LiveSchool and the page won’t load, clearing an old “Service Worker” may help.
- Chat with LiveSchool SupportIf you have a question or need support, you can reach a live Customer Support agent during business hours, or send us a message in off-hours
- Name or Text Changes Visible on ScreenWhy names or text may look different on your LiveSchool screen
- Camera Troubleshooting (QR Codes)Troubleshoot camera issues when using our QR scanner.
- Clearing Cookies for LiveSchoolIf you’re having trouble logging into LiveSchool or your browser session is lagging clearing your browser cookie can help reset your session.