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LiveSchool Login/General Troubleshooting
LiveSchool Login/General Troubleshooting

Most tech issues can be resolved with the tips suggested here.

Amanda Banik avatar
Written by Amanda Banik
Updated over a month ago

When you're experiencing an issue with a technology application, oftentimes it is related to interference caused by your browser's history and the app itself, or that the program simply needs to be refreshed. In most cases, the issue you're experiencing will be resolved by one of the following suggestions.

Please note, while we support the use of other browsers, we find Chrome to be the most compatible with LiveSchool. Most of our suggestions will be specific to that.

Log Out and Back In

To log out of LiveSchool, click on your profile photo or initials in the top, right corner. When the menu opens, select "Logout".

Click on your profile picture or initials in the top, right corner to open a menu of options.

If for some reason you cannot log back in, check out our article on resetting your password.

Confirm User Email Address

Any User can confirm which email is in our system by going to Setup > Users and looking in the "Username" column.

Check the username column.

Incognito Mode

To open an incognito window (a window free of browsing history):

  • Use the shortcut "Shift + Ctrl + N" on a PC

    OR

  • Use the shortcut "Shift + Command + N" on a Mac

Hard Refresh

To hard refresh Google Chrome on a PC:

  • Hold down Ctrl and click the Refresh icon

    OR

  • Hold down Ctrl and press F5

To hard refresh Google Chrome on a Mac:

  • Hold down shift and click the Refresh icon

    OR

  • Hold down Command+Shift and click the R key

Clear Cache

To clear cache in Google Chrome:

  1. Click on the three dots in the top, right corner of your screen and select "More Tools".

  2. Select Clear Browsing Data and then click Cancel to avoid clearing your entire browser's history.

  3. Choose Privacy and Security from the left-side panel.

  4. Scroll down and click the arrow next to "See all site data and permissions"

    Click the arrow to the right of "See all site data and permissions"
  5. Click the trashcan for sites associated with LiveSchool.

Clear Browser History

To clear all browser history:

  1. Click on the three dots in the top, right corner of your screen and select "More Tools".

  2. Select Clear Browsing Data.

  3. Adjust the Time Range to "All Time" and click on "Clear Data".

Restart Your Computer

On a PC:

  • Click the Start Button or equivalent icon, select Power, and then choose Restart

    OR

  • Hold down the Power Button on your computer

On a Mac:

  • Click the Apple icon and select Restart

    OR

  • Hold down the Power Button on your computer

Check Your Extensions

Certain AI-related extensions are known to interrupt LiveSchool's ability to load. Brisk Teaching and Merlin have been identified, but there may be more.

To check, click on the puzzle icon in the top, right corner. Disable any AI extensions and try to log into your LiveSchool account.

Click the puzzle icon to the right of the URL bar.

If you can't disable these extensions, consider logging into LiveSchool in incognito mode or through an alternative browser.

For the iOS App:

  • Update Your iOS Software

    The LiveSchool App requires iOS 14.5 and up for any Apple products. Click here for directions on updating your iOS!

  • Un-Install and then Re-Install

    For directions on un-installing and re-installing an App on an iPhone, click here!

Looking for more LiveSchool Resources? Click here!

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