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Managing Student and Parent Access

View or edit a student's or parent's email or password, and see students' and parents' last login.

Written by Laura Litton

Struggling with getting students and families signed up?

Send home QR codes for easy access to student data.

Students and families have two ways to view student data in LiveSchool. The first is by signing in at my.liveschoolapp.com or in the LiveSchool Next app. The second is through our weekly Recaps emails.

Locating Access Codes

Find Access Codes by going to Setup and then Students. Select the student, then download their Access Sheet from the top right corner.

To bulk print Access Sheets for an entire Roster or Grade, click here!

Look Up A Family Member's or Student's Email Address

Go to Setup > Students and click on the student name to view emails used for both the student and their family.

Steps to Look Up an Email Address

  1. Go to Setup

  2. Click Students

  3. Click on the student's name to display the Student Details page

  4. The student's and family member's email will be listed under their name (if they've created an account).

Edit a Student's or Family Member's Email Address

Go to Setup > Students and click on the student name to reset passwords for the student and their family.

Steps to Edit an Email Address

  1. Go to Setup

  2. Click Students

  3. Click on the student's name to display the Student Details page

  4. Click Edit Email and enter a new email address.

Change a Student's or Family Member's Password

Steps to Change a Password

  1. Go to Setup

  2. Click Students

  3. Click on the student's name to display the Student Details page

  4. Click Reset Password and enter a new password.

See Who Hasn't Signed Up Yet

There are two ways to find students and families who have not signed up. The first is from the Setup > Students page. Find Parent Last Login and sort by those who have not signed up. Click on the student name to view the available code.

Sort by Parent Last Login by clicking on the column header.

The second is to click Download in the top right of the Students page and check the last login columns in the spreadsheet.

Click Download in the top right of the Students page.

Any student with nothing in Student Last Login or Parent Last Login has not had a student or family member sign up. All codes are listed in the student row.

Blank cells indicate no sign up.

See Last Login for Students and Families

View the columns that indicate Last Login, Parent Last Login, and Parents Signed Up.

On the Students Setup screen, you'll see:

  1. The last time the student logged into LiveSchool

  2. The last time one of the student's family members logged into LiveSchool

  3. Whether one, both, or neither of the family members have signed up

Recommendation: Enable Recaps for Automatic Weekly Summaries via Email

Recaps will show point transactions, along with account balances.

Recaps help schools deliver an email summary of points data to students and their families every week, automatically, so you can build better feedback loops.

This is an optional feature on top of student and family accounts. When a LiveSchool admin enables Recaps at your school, a weekly email is automatically sent to all student and family email addresses. This email includes a Magic Link that opens a summary of their data for the last week, with no log-in required.

For more detail about enabling and managing Recaps, review our Automatically Send Weekly Feedback to Students and Parents with Recaps article.

Looking for more LiveSchool Resources? Click here!

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