Option 1: Refund from the Timeline
Open the Timeline
From the Rewards screen, select the student and click Timeline on the Action Bar.
Or, go to Insights → Timeline and select the student.
Find and Delete the Reward
Use the filters to show Rewards and the specific student.
Click the red X next to the reward to delete it.
If multiple students were selected during the original purchase, repeat this step for each student.
Option 2: Refund from the Fulfillment Screen
Go to the Fulfillment screen.
Find the student’s purchase (you can sort or search by student name).
Click the reward you’d like to refund.
Select Refund.
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