Only admin users can undo, delete, or refund a reward.
These instructions use the admin panel (https://admin.liveschoolinc.com), which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.
Steps to Refund a Reward
Log in with your existing username and password
Choose Transactions - You'll see all of the points and rewards recorded in your school
Search for the student who needs the reward refunded
Click the red X next to the reward. This will delete the record and refund the points.
Looking for more LiveSchool Resources? Click here!