Only admin users can undo a reward. These instructions use the admin panel, which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.

Steps to Refund a Reward

  1. Go to the admin panel

  2. Log in with your existing username and password

  3. Click Rewards

  4. Choose Transactions - You'll see all of the points and rewards recorded in your school

  5. Search for the student who needs the reward refunded

  6. Click the red X next to the reward. This will delete the record and refund the points

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