Only admin users can undo, delete, or refund a reward.

These instructions use the admin panel (, which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.

Log into <a href= with your usual username and password. Select Rewards and then Transactions. Find the transaction you need to delete and click on the red x."/>

Steps to Refund a Reward

  1. Go to the admin panel (

  2. Log in with your existing username and password

  3. Click Rewards

  4. Choose Transactions - You'll see all of the points and rewards recorded in your school

  5. Search for the student who needs the reward refunded

  6. Click the red X next to the reward. This will delete the record and refund the points.

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