Refund a Reward

Undo or delete a student's points if they decide they don't want a reward, or if a reward was purchased by mistake.

Amanda Banik avatar
Written by Amanda Banik
Updated over a week ago

Only admin users can undo, delete, or refund a reward.


These instructions use the admin panel (https://admin.liveschoolinc.com), which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.

Refund a Reward

Steps to Refund a Reward

  1. Log in with your existing username and password

  2. Click Rewards

  3. Choose Transactions - You'll see all of the points and rewards recorded in your school

  4. Search for the student who needs the reward refunded

  5. Click the red X next to the reward. This will delete the record and refund the points.


Looking for more LiveSchool Resources? Click here!


Did this answer your question?