Refund a Reward

Undo or delete a student's points if they decide they don't want a reward, or if a reward was purchased by mistake.

Amanda Banik avatar
Written by Amanda Banik
Updated over a week ago

Only admin users can undo, delete, or refund a reward.

These instructions use the admin panel (, which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.

Refund a Reward

Steps to Refund a Reward

  1. Log in with your existing username and password

  2. Click Rewards

  3. Choose Transactions - You'll see all of the points and rewards recorded in your school

  4. Search for the student who needs the reward refunded

  5. Click the red X next to the reward. This will delete the record and refund the points.

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