How Staff Can Charge Rewards
Staff can quickly charge rewards for a student by following these steps:
Click on the Points button from the main menu.
Find the student by using the search function or by selecting a roster from the Roster Picker.
Click on the student's name. (or multiple students)
Select the Charge Rewards tab.
Use the + button next to the desired reward(s) to add the quantity requested.
Click Charge to complete the transaction.
When you add a reward, it is set to a default status of Fulfilled, which is perfect for rewards the student receives immediately. If the reward is something they will receive later (like an experience or event), you can change the status to Fulfill Later or Scheduled and set a specific date.
Any reward marked with a future status will appear on the Pending tab in the Fulfillment app, helping you track unfulfilled items. To learn more about managing these rewards, check out our Fulfilling Rewards article.
How Students Purchase Rewards
When your store is set to Open for Student Shopping, students can browse and purchase rewards directly from the Store tab on their Recap.
Students can access their Recap in a few ways:
Through their school's single sign-on (SSO) with Clever and ClassLink.
By scanning a LiveSchool QR code on a student badge or a printable.
By logging in manually with a username and password if they have an access sheet.
Students can browse the rewards in any store available to them at any time. However, they can only add rewards to their Cart and purchase them when the store is set to Open.
When a student purchases a reward, the points are instantly deducted from their account, and the reward is added to the Pending tab in the Fulfillment App. This allows you to track the redemption and deliver the reward. If you are the inventory manager for a School Store reward or if the reward is from your Teacher Store, you will see it under the "My Rewards" section of the Pending tab.
To learn more about keeping track of these unfulfilled rewards, check out the Fulfilling Rewards article.