Our QR Code Scanner will utilize your device's camera. If it isn't working, consider the following:
Update Your App
Confirm your app is updated to LiveSchool's version 2.62.1 or later. If you have updated recently you may need to:
Log out and back in
Restart your device
Delete the app and download it again
Enable Your Camera
Check whether or not you gave LiveSchool permission to access your camera.
Confirm Security Restrictions
Review what antivirus and security measures have been applied to your device and your network. In some cases, restrictions might be in place that are preventing your camera from opening.
Close Other Apps Using your Camera
If alternative apps are already utilizing your camera then it may not allow you to open your camera in another tab.
Check your Browser Version
When all else fails check that your browser is up to date!
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