Error Types

While attaching your student and staff files, you might be notified of some things in your file that need attention. The notifications are listed below with an explanation and/or resolution. You can correct them right in the program, along with adding or deleting rows when helpful!

You'll see two types of notifications:

  • Error (Red): An error needs to be resolved before being submitted.

  • Warning (Yellow): A warning draws your attention to something atypical, but is still allowed to be submitted.

You will have the option to discard all errors in order to move forward. If you choose that method, any data included in those rows will be left out of the file.

An error message will appear letting you know how many rows have an unresolved format issue.

A blank row will appear to be red, if you continue with the process, it will allow you to ignore that blank row.


Student Files

Errors (Red)

Error

Explanation/Resolution

First Name is Required

each student must have a first name

Last Name is Required

each student must have a last name

First Name has a max length of 64 characters

first names cannot be longer than 64 characters (letters, symbols, spaces)

Last Name has a max length of 20 characters

last names cannot be longer than 20 characters (letters, symbols, spaces)

Grade is required

each student must have a grade

PreK must be PK

LiveSchool's abbreviation for Pre-Kindergarten is PK

Kindergarten must be K

LiveSchool's abbreviation for Kindergarten is K

Roster has a max length of 255 characters

each roster name can only be 255 characters (letters, symbols, spaces)

Comma separated rosters are not allowed. Only one roster can be provided per student.

only one roster is allowed per student when uploaded here, if you need more rosters reach out to support@liveschoolinc.com

Semicolon separated rosters are not allowed. Only one roster can be provided per student.

only one roster is allowed per student when uploaded here, if you need more rosters reach out to support@liveschoolinc.com

Comma separated grades are not allowed. Only one grade can be provided per student.

only one grade is allowed per student

Semicolon separated grades are not allowed. Only one grade can be provided per student.

only one grade is allowed per student

Warnings (Yellow)

Warning

Explanation/Resolution

Grade is usually a number 1-12, K, or PK.

this error highlights that a non-traditional grade has been entered - if that was intentional then ignore this error

Possible duplicate records. Ensure each individual student only appears once.

each student should only be listed one time or they will have multiple accounts and their accrued points will be split between their different accounts - if it is two separate students then no problem, ignore this error

Must be a number 1-12

our system already accounts for K - 12th grades, so entering "Grade 1" or "1st" would create a duplicate in the system, and so it produces this warning - we do accept unique grade names for alternative grading systems, so this warning can be ignored if what was entered was intentional

Staff Files

Errors (Red)

Error

Explanation/Resolution

First Name is required.

each staff member must have a first name

Last Name is required.

each staff member must have a last name

First Name has a max length of 64 characters.

first names cannot be longer than 64 characters (letters, symbols, spaces)

Last Name has a max length of 20 characters.

last names cannot be longer than 20 characters (letters, symbols, spaces)

Email is required.

each staff member must have an email address

Email has a max length of 255 characters.

email addresses have a max length of 255 characters (letters, symbols, spaces)

Email must be formatted properly.

email addresses must have an @ symbol and a top-level domain (.com, .org, .edu, .au, etc.)

Email can only appear once in collection.

each email can only be linked to a single LiveSchool account. Double-check that all emails are only listed once.

Warning (Yellow)

Warning

Explanation/Resolution

Possible duplicate records. Ensure each individual staff member only appears once.

each staff member is typically only entered once - if it is two separate staff members, or intentional, ignore the error


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