Error Types
While attaching your student and staff files, you might be notified of some things in your file that need attention. The notifications are listed below with an explanation and/or resolution. You can correct them right in the program, along with adding or deleting rows when helpful!
You'll see two types of notifications:
Error (Red): An error needs to be resolved before being submitted.
Warning (Yellow): A warning draws your attention to something atypical, but is still allowed to be submitted.
You will have the option to discard all errors in order to move forward. If you choose that method, any data included in those rows will be left out of the file.
A blank row will appear to be red, if you continue with the process, it will allow you to ignore that blank row.
Student Files
Errors (Red)
Error | Explanation/Resolution |
First Name is Required | each student must have a first name |
Last Name is Required | each student must have a last name |
First Name has a max length of 64 characters | first names cannot be longer than 64 characters (letters, symbols, spaces) |
Last Name has a max length of 20 characters | last names cannot be longer than 20 characters (letters, symbols, spaces) |
Grade is required | each student must have a grade |
PreK must be PK | LiveSchool's abbreviation for Pre-Kindergarten is PK |
Kindergarten must be K | LiveSchool's abbreviation for Kindergarten is K |
Grades 1 - 12 must be entered as numerals only | our system already accounts for K - 12th grades, so entering "Grade 1", "1st", or 01 would create a duplicate in the system, and so it produces this warning |
Roster has a max length of 255 characters | each roster name can only be 255 characters (letters, symbols, spaces) |
Comma separated rosters are not allowed. Only one roster can be provided per student. | only one roster is allowed per student when uploaded here, if you need more rosters reach out to support@liveschoolinc.com |
Semicolon separated rosters are not allowed. Only one roster can be provided per student. | only one roster is allowed per student when uploaded here, if you need more rosters reach out to support@liveschoolinc.com |
Comma separated grades are not allowed. Only one grade can be provided per student. | only one grade is allowed per student |
Semicolon separated grades are not allowed. Only one grade can be provided per student. | only one grade is allowed per student |
Warnings (Yellow)
Warning | Explanation/Resolution |
Grade is usually a number 1-12, K, or PK. | this error highlights that a non-traditional grade has been entered - if that was intentional then ignore this error |
Possible duplicate records. Ensure each individual student only appears once. | each student should only be listed one time or they will have multiple accounts and their accrued points will be split between their different accounts - if it is two separate students then no problem, ignore this error |
Staff Files
Errors (Red)
Error | Explanation/Resolution |
First Name is required. | each staff member must have a first name |
Last Name is required. | each staff member must have a last name |
First Name has a max length of 64 characters. | first names cannot be longer than 64 characters (letters, symbols, spaces) |
Last Name has a max length of 20 characters. | last names cannot be longer than 20 characters (letters, symbols, spaces) |
Email is required. | each staff member must have an email address |
Email has a max length of 255 characters. | email addresses have a max length of 255 characters (letters, symbols, spaces) |
Email must be formatted properly. | email addresses must have an @ symbol and a top-level domain (.com, .org, .edu, .au, etc.) |
Email can only appear once in collection. | each email can only be linked to a single LiveSchool account. Double-check that all emails are only listed once. |
Warning (Yellow)
Warning | Explanation/Resolution |
Possible duplicate records. Ensure each individual staff member only appears once. | each staff member is typically only entered once - if it is two separate staff members, or intentional, ignore the error |
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