Make sure your district is set up with Clever! If your district has not been set up with Clever, you can get started by going to this link: https://clever.com/signup
If your district is already on Clever, you can add LiveSchool by following these instructions:
Log into your Clever Dashboard and select Applications > Add Applications from the left navigation.
Search for LiveSchool
You will then be brought to a page where you can authorize requesting the applications. When requesting an application, you can select whether or not your district has already purchased the application. When you click "Haven't Purchased" for applications that have free trials, you'll receive a prompt asking if you would like to try a free trial.
You will also be asked if you would like to request a custom Launch Date. The Launch Date is the first day users can access the app through Clever.
Once you have made your selections, click Request.
Single Sign-On (SSO)
If you would like your students to be able to access LiveSchool directly from the Clever Portal, please let us know by emailing firstname.lastname@example.org to enable this feature.
LiveSchool supports SSO for students, teachers, and admins on all devices.
Frequently Asked Questions
Why am I getting a “data warning” or a “data requirement” error?
A data requirement error occurs when the record is incompatible with LiveSchool’s integration with Clever, and the user or section will not appear in the application. Data Requirements must be resolved for users or sections to be successfully processed by the application.
A data warning error occurs when the user or section has a compatibility issue with LiveSchool that may result in a degraded app experience. We recommend addressing these issues or reaching out to us at email@example.com to determine the impact of a particular Data Warning.
Why is my student or teacher missing from LiveSchool?
Please check to see if this user meets the following requirements before reaching out to us:
Present in your SIS data
Present in your Clever data
Help! My student can’t log in to LiveSchool through Clever.
Please reach out to us at firstname.lastname@example.org if your user is running into issues accessing LiveSchool once they are in their Clever Portal.
Help! No one can log in to LiveSchool through Clever!
Make sure that you have reached out to us at email@example.com about enabling SSO through Clever for your district.
Who should I ask for help with this issue?
If the issue is related to content in LiveSchool or the LiveSchool application specifically, please reach out to firstname.lastname@example.org.
If not, please reach out to your SIS or to Clever Support respectively.