For a LiveSchool site that syncs via Clever, if a student is missing, the likely issue is either with Clever or your SIS. Updates need to first take place in your SIS. Once they've been entered there, they will sync to Clever within 24 hours. After the update has been made in Clever, you should see them in LiveSchool within the hour. A few things to check if you know a student is in your SIS:

If you know a student is in your SIS and Clever, and the questions above don't apply, reach out to support@liveschoolinc.com.

If your school syncs data through Clever, most student details are managed in your SIS. On the Student Details page you will see a note explaining this, and the Last Name and Grade fields will be grayed out. To change them, update the student in your SIS. Those changes will then sync to LiveSchool.

You can still edit the First Name shown in LiveSchool. This changes only how the student's name appears in LiveSchool, which is handy for a preferred or shortened name. It does not change the record in your SIS or Clever.

Any Roster created in your SIS will sync to LiveSchool as a Clever Roster. These Rosters cannot be edited within the LiveSchool system itself, but instead need to be updated in your SIS. If you need to add or remove Students, contact whoever manages your SIS.

You are not limited to Clever Rosters, but can create new Rosters right in LiveSchool. You can create these Rosters from the Setup > Rosters page, but once created you can quickly add a new student by choosing the Add to Roster option from the Student Details page. Only Rosters you created right in LiveSchool will appear in this list.

Once you have set up Houses, you can add a student to a House from the Student Details page. Click Add to House and choose the House you want to assign the student to.

Add to House is available to admins and site leaders, and appears once your school has Houses set up.