Our LiveSchool system allows for two different Setup types. The first is through the sharing of staff and student files manually, and the second is through a connection to Clever or ClassLink. If a student is missing from your LiveSchool account, the reason why will depend on that Setup type.
Manual Setup
For a LiveSchool site that was set up manually, if a student is missing from LiveSchool, the most likely reason is that they are a new student that wasn't initially entered into the system. To add a new student, follow these directions.
The best way to confirm whether or not a student is in the system is by searching for the student within their Grade level Roster. If a student is showing there, but not on all classroom-level Rosters, they can be added with these directions.
Clever or ClassLink Setup
For a LiveSchool site that syncs via Clever or ClassLink, if a student is missing, the likely issue is either with Clever/ClassLink or your SIS. Updates need to first take place in your SIS. Once they've been entered there, they will sync to Clever/ClassLink within 24 hours. After the update has been made in Clever/ClassLink, you should see them in LiveSchool within the hour. A few things to check if you know a student is in your SIS:
Has their schedule been entered? If a student doesn't appear on any Rosters, then they won't appear in LiveSchool.
Are they attached to Clever/ClassLink at their previous school? A student may appear to have access to Clever, but through their last school, not the current school that syncs with LiveSchool.
If you know a student is in your SIS and Clever, and the questions above don't apply, reach out to support@liveschoolinc.com.
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