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Fixing Student Primary School Mismatches in LiveSchool

How to update the Primary Sourced Org ID for students in ClassLink to match the campus with the most enrollments

Laura Litton avatar
Written by Laura Litton
Updated this week

When a student is enrolled in more than one school (for example, a home school and a virtual school), the incorrect school may appear as their primary school in ClassLink. This can affect LiveSchool rosters, reporting, and point tracking.

The good news is that districts can control how the Primary School is chosen through the roster server settings.


How to Update the Primary School Setting

  1. Log in to your ClassLink Roster Server.

  2. Head to Imports


  3. Go to Data Transforms


  4. Under the Preprocessor options, click Edit Active Preprocessor Settings


  5. Under the Users section, look for Set Primary Org


  6. Set the Primary Org Mode to most and check the box for Primary Org Replace


  7. Don't forget to Save!



When to Use This

This setting is especially helpful if:

  • Students attend both a home school and a virtual program

  • Students split time between multiple campuses

  • The wrong school keeps appearing as “primary” in ClassLink


✅ Once updated, the roster sync should automatically align with the correct primary school moving forward.

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