You can Reset Studen Accounts as of today or a prior date. Doing so will set Studnet Accounts to 0 as of 6 a.m. on the date that you select, but no Points data will be deleted.
Important Note: if students have purchased rewards after the date you choose when resetting bank accounts, their bank accounts could show a negative balance.
For example, let's say on Nov. 4 you choose to reset bank accounts as of Nov. 2, but students purchased rewards on Nov. 3 (using all of their points earned since Nov. 3). When you reset bank accounts on Nov. 4, LiveSchool will set all students' bank accounts to 0 as of 6 a.m on Nov. 2, and deduct the rewards already purchased on Nov. 3 from the points students earned between 6 a.m on Nov. 2 and the time they purchased the reward on Nov 3. If the reward is worth more points than what students have earned since Nov. 2, their bank accounts will show a negative balance on Nov. 4.
Reset Student Accounts by clicking Setup from the Main Menu and then clicking on Site. Choose Clear Site Data and fill in the date and password in the Reset Student Accounts section.
If students purchased rewards any time after the date you choose when you reset bank accounts, students' bank accounts could show a negative balance (see "important note" above Step 1).
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