Running Your Rewards System
Rewards help students feel their hard work is worth it, and can help facilitate buy-in. See how to run your LiveSchool Rewards Systems.
Amanda Banik avatar
Written by Amanda Banik
Updated over a week ago

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Rewards Systems: The Key to Student Buy-in

The truth is... if students don't understand why they're earning Points, they won't care much about doing so.

Reward systems are a great way for students to "feel" their Points – and there are a number of Rewards systems you can run using LiveSchool.

There are of course tangible Rewards, like candy, pop-sockets, etc.

Another option is intangible Rewards, like privileges, that are usually free and can be very popular.

There are also point goal incentives - which students earn if they earn a certain number of points over a time period.

In this article, we'll focus on how to use Rewards Store in LiveSchool to allow students to purchase various tangibles and intangibles from your store.

Need to Setup Your Rewards Stores?

Check out our article on how to Create and Edit Your Rewards Menu.

Running your Rewards Store

Point Balance and Selecting Students

On the Rewards Screen, use either the Roster Picker or the Search function to find the student who would like to purchase a reward.

When you open Rewards, you'll see the Point balance of each student displayed on their buttons. This is their Saved amount – the amount of points they can spend on Rewards.

There are a few ways to select students as they are purchasing Rewards in your Rewards store.

  • View students by rosters using the "Roster Picker"

  • View students by grade using the "Roster Picker"

  • Search for any student(s) in the school (see here)

Once your students are selected, they can begin the checkout process.

Student Check Out

Once you've selected a student, select continue and choose the one or many Rewards the student is purchasing.

Purchasing Reward items works similarly to giving Points in LiveSchool. Select a student(s), click continue, and you're presented with the rewards menu.

Select all of the Reward items the student wants to purchase, and as you're selecting items, you'll see items the student doesn't have enough Points to purchase automatically grey out.

Fast Checkout

Choose the three dots in the top, right corner to select students for Fast Checkout.

If you're focused on selling one item at a time (like raffle tickets), use our Fast Checkout feature.

When Fast Checkout is enabled, you'll see the number of times a student has already purchased the item you chose, and you can check out multiple students at a time in fewer clicks.

Purchase History

View a students purchase history by selecting their name on the Rewards screen, clicking the three dots in the top, right corner, and open the Timeline.

You can view recent purchases using Timeline. Accessing Timeline from the Rewards Store pulls up a pre-filtered Timeline with only the Reward items that you have purchased for students.

And if you click a student before clicking Timeline, you'll only see the Reward items that student has purchased.

Refunding a Reward

If you ever need to refund a Reward, our team is happy to help. Click on Support, and chat us with the details, or send an email to We'll reply to confirm once student Point balances have been restored. You can also check out our article on how to Refund a Reward.

Rewards Store Data

Who's Purchased a Specific Reward?

From the Timeline, filter for a specific Reward and a specific time frame.  Then Download in the bottom, right corner.

To download a list of who's purchased a Reward, from the Main Menu, go to Insights and then Timeline.

Add a filter by clicking the "Item" column header, and search for the Reward you're interested in.

When you apply the filter only purchases of that Reward will be displayed, for all students, and purchases made by all teachers – but you can add more filters by clicking the other column headers if needed.

Choose the time period you're interested in by clicking the calendar icon in the top right corner.

You can then click the Download button to download a CSV of this list.

Most Popular Rewards

View your most popular Rewards by going to the Rewards Scoreboard.  Then sort the Rewards highest to lowest.

You can view your most popular Rewards, both by the number of Points spent on the Reward, and the number of times the Reward has been purchased.

From Insights, go to Scoreboards, then the Rewards Scoreboard. You can sort your Scoreboard from highest to lowest to view the number of points your school has spent on each Reward item.

To view the number of times that each Reward item has been purchased, turn off "Weight By Points" by clicking the Settings button in the top right corner first.

Looking for more LiveSchool Resources? Click here!

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