Sites syncing with Clever or ClassLink SAML do not need to submit files to our team. If your students are not updated, first check with your technology team, and if you believe the delay in updating is with LiveSchool, email us at support@liveschoolinc.com.
If you're ready to upload students and staff before this Task Card appears you can click here to go straight to the Data Uploader.
Having an accurate list of students and staff is key in preparing your LiveSchool site for teacher access. This next task requires the sharing of student and staff files with our team, allowing us to build your LiveSchool site. Until this step is complete, your LiveSchool site will be empty of all students.
Data Uploader
To get started on this task, select "Go to upload". Clicking this button will pull up our data uploader.
To upload your data, first download each template.
Downloading the Student Template
To make it possible to save year-to-year data and parent/guardian accounts, your template will populate with your current students. We can make some edits for you, but if you'd like to make all changes yourself, check the last box stating, "No thanks, I'll make these changes myself".
The student template will include:
LiveSchool ID - leaving this ID will preserve student data and parent/guardian accounts, for those new to LiveSchool this will be blank
Returning? - this will default to Yes for all but your "Rising" grade, mark it No for any student you'd like us to remove from LiveSchool, for those new to LiveSchool this will be blank
First Name
Last Name
Grade
Primary Rosters - we suggest a Homeroom Roster
House - student Houses will appear for current students and can be added for new students
Student Email - adding student emails will allow us to set up your accounts for you
Parent Email 1 - adding parent emails will allow us to set up your accounts for you
Parent Email 2 - adding parent emails will allow us to set up your accounts for you
Make sure each student appears only once on the list. If a student is listed multiple times you'll see an error. Differentiate those with the same name with an identifier, like a middle initial.
Tip: If your spreadsheet has the First Name and Last Name in the same column, you can split them by going to the Data tab and using the Text to Columns option, choosing Space as a Delimiter.
Additional Rosters
If you need to submit multiple Rosters, don't worry! You can omit all Rosters from the initial upload and share your complete spreadsheet with our Support team at support@liveschoolinc.com. When creating the spreadsheet, include multiple Rosters in Columns D, E, F, etc., on the same row as the student. Again, make sure each Roster is titled consistently. See Submitting Additional Rosters for more details.
Downloading the Staff Template
The Staff Data file will have three columns: First Name, Last Name, and Email. For your staff file, include the first name, last name, and email of each staff member. Do not add Rosters here, as all Rosters will be available to all staff members.
Unless communicated otherwise, any staff submitted will be added on to what is in your LiveSchool account already (ignoring those already in LiveSchool). Email support@liveschoolinc.com if you'd like us to only include what you submit, or you can delete users with these directions.
Submit Your Files
Click on "Submit File" to upload your edited template. You do not need to submit both staff and students at the same time, although it is recommended.
The directions below include directions for confirming mapping, but these steps can be skipped by selecting Next at the bottom of the screen.
Student File
Once you've selected your student file, you'll confirm column names and verify your data
If that data doesn't align, open the dropdown menu and make the adjustments. For columns you'd like to ignore select Ignore this column.
Once you've chosen your file you'll need to validate your data and correct any errors. When errors are correct flick on the yellow Finish button in the bottom, right corner.
Staff File
Once you've attached your staff file, you'll confirm column names and verify your data
If that data doesn't align, open the dropdown menu and make the adjustments. For columns you'd like to ignore select Ignore this column.
Once you've chosen your file you'll need to validate your data and correct any errors. When errors are correct flick on the yellow Finish button in the bottom, right corner.
You may see an error saying that you've uploaded more staff than you paid for with your subscription. This might be due to previously entered Site Leaders that were not included in your file. You'll be prompted to accept an invoice for additional staff.
Once you've submitted your files, you should receive a confirmation email. It may end up in your Spam or Junk folder. If you don't receive this email then your files did not process and you need to reach out to our team at support@liveschoolinc.com.
Extra Help
When accessing the Data Uploader, three links are visible on the right.
The first is an that article will walk you through formatting your files. It includes a video that can help you successfully upload your student and staff files.
The second is a link that will allow you to schedule a help call.
The third article describes how Clever can be used as an alternative to submitting your staff and student files.
Skip Task
If your school retained its data, or if you plan to set up your site by adding or editing students and teachers one by one, simply click "Mark this task complete" to remove this task from your Task Manager.
For more information on making small edits to your LiveSchool site, click here!
Looking for more LiveSchool Resources? Click here!